This privacy policy sets out how Blackstones Residential uses and protects any information that you give us. Blackstones Residential is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Blackstones Residential, 1 Limeharbour, London E14 9LS. Our nominated representative for the purpose of the Act is Alexandru Oprisan.

How do we collect the data
You may give us information about you by completing forms on our site or by corresponding with us by phone, email, or otherwise. You acknowledge that the information which you provide to us may amount to sensitive personal data under the Data Protection Act 1998 and you consent to that data being processed as set out in this Privacy Policy.

Working with third parties
Please note that third parties (including, for example, business partners, sub-contractors in technical, payment services, search information providers, credit reference agencies) may use cookies, and other storage technologies to collect or receive information from your websites, apps and elsewhere on the internet and use that information to provide services including measurement services and target ads.

What type of data do we collect
The types of data collected can be grouped together in the following categories:

  • Identity Data which includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data which includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data which includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data which includes information about how you use our website, products and services.
  • Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Health Data of employees for the purpose of carrying out the obligations and exercising specific rights of the controller in relation to employment, social security and social protection.

How do we use the information we gather

  • To contact you and provide customer support
  • To carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services which you request from us.
  • To provide you, or permit selected third parties to provide you, with information about goods or services which you told us may interest you.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and your computer.
  • To verify your identity.
  • As part of our efforts to keep our site safe and secure and to prevent or detect fraud.
  • To comply with the requirements imposed by law or any court order.

Where do we store your data
The personal information held by us is held on and processed by computers situated in the United Kingdom.

How will we share your data
We disclose only the personal information that is necessary to fulfil a contract you have in place with us. We may pass your data onto our third-party service providers, subcontractors and other associated organisations for the purposes of carrying out a task in accordance to the contract. Such third-party companies may fall under the following categories; referencing companies, deposit protection, cleaning, inventory, maintenance, utility providers, sub contractors in technical, furniture providers, payment services, search information providers, conveyancing solicitors, local councils.

We may also further transfer data if we are under a duty to disclose or share your personal data to comply with any legal obligation or to law enforcement. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. This could include HMRC, the court of law, council, etc.

How long do we keep your personal information
The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.


Access to Your Information

You have rights in relation to the following information:

  • The purpose(s) for which we are processing your information.
  • The categories of personal information we hold about you.
  • The recipients or categories of recipient to whom the personal data have been or will be disclosed.
  • The period for which we will store your information; or the criteria used to determine that period.

You have the following additional rights:

  • To a copy of the information we hold about you. You can ask us to send this to you or direct to a third party and in commonly used electronic form.
  • To rectification or restriction of the way in which we are processing your information; or to object to us processing it.
  • To erasure of your personal information provided it is no longer necessary for the purposes for which it was collected.
  • Where we have collected information about you from sources other than yourself, information about those sources.
  • To ask us whether any decisions are being taken about you by automated means and if this is happening; information about the logic involved and any significant consequences on you;

Rectifying or Updating your information

  • You can exercise any of these rights at any time by writing to the Data Protection Officer, Blackstones Residential, 1 Limeharbour, London E14 9LS.
  • You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your personal information at any time by emailing